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How roko88 Handles Your Personal Information

Your account data stays with us — collected only for what's necessary, stored with care, and never sold to third parties.

No data selling, everDANA, OVO, GoPay wallet data protectedYour access rights, clearly statedIndonesia-applicable policyContact us to request changes
roko88 How roko88 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

From the moment you connect a payment method to the moment you close a session, your data follows a clear path — collected for a specific purpose, protected in transit, and reviewed if you ask us to. Here's what that looks like in practice across the four areas that matter most to your account.

Payment Data Security

DANA, OVO, and GoPay transaction references are handled over encrypted connections. We store only what's needed to confirm a payment cleared — nothing more is retained after verification.

Cookie and Session Data

Session cookies track your lobby activity so pages load in the state you left them. You can clear these at any time through your browser or mobile app settings without affecting your account.

Account Retention Policy

We keep your account data for as long as your account is active or as required by applicable rules. When an account is closed, personal data is removed or anonymised within the period set by our retention schedule.

Your Rights and Requests

You can request a copy of the data we hold, ask us to correct inaccurate details, or request deletion where no legal obligation prevents it. All requests go through verified support channels.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to review, correct, or remove data we hold about you, our support team handles these requests directly. We aim to respond to privacy-related queries within a reasonable time. You can reach us through any of the channels below — all of them are monitored by the same team that manages account and wallet support.

Team online

Live Chat

Start a live chat session from the account menu. Describe your data request and our team will confirm receipt and next steps during the session.

Email Support

Send your privacy request to our support email address listed in your account settings. Include your registered contact detail so we can verify your identity first.

Account Help Centre

The Help Centre inside your account dashboard has a dedicated privacy and data section where you can submit a formal data access or deletion request directly.

Common Questions About Your Privacy on roko88

These are the questions we hear most often about data, access rights, and how we handle account information. If your question isn't here, our support team can take a detailed query through live chat or email.

We collect your name, contact details, and payment method information — for example, the e-wallet type you use, such as DANA or OVO — plus device and session data when you access the lobby.

No. Your GoPay, OVO, or DANA transaction data is used only to confirm payment status on your account. We do not sell or share wallet data with third parties for any marketing purpose.

Submit a data access request through the Help Centre inside your account dashboard, or contact support via live chat. We'll verify your identity first, then provide the data within a reasonable timeframe.

Yes. Where no legal or operational obligation requires us to keep it, we'll remove or anonymise your data after you close your account. Submit the request through your account's Help Centre or via email support.

Session cookies keep your lobby in the state you left it on mobile. You can clear or block these through your browser or mobile app settings at any time; doing so won't lock you out of your account.

Material changes are communicated to your registered contact. Continued use of the platform after the update is posted means you've acknowledged the revised terms. We review the policy periodically.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.